How do I close my account?

While we’d hate to see you leave, we’ve made the process simple if you decide to close your allpayments account. (And if you ever need us again, we’ll be here!)

Before closing your allpayments account, please note

You will lose access to all account details
allpay are required by law to keep all transaction data for 6 years (we will not share this data externally)
If you need to use the service again you will need to create a new account

Select Profile on the navigation bar
Select Security
Select Close account
You'll be presented with the options to Keep account or Close account
Select Close account
Use the checkboxes to select the reason you are closing your account, then select Continue
Check the box I would like to close my account and then select Close your account

Need some help?

If you need any assistance with closing an account, please reach out to our Customer Services team on 0330 135 9512 or e nquries@allpay.net