How do I complain?

Please refer to our complaints policy - https://www.allpay.net/about-us/policies/

We are sorry you feel the need to complain and hope that this can be resolved.

If you are unable to contact us through our phone line — 0330 135 9515, or by email - enquiries@allpay.net, then you are welcome to send us a letter regarding your concerns.

Our organisation's address is

Fortis et Fides


Whitestone Business Park


Whitestone


Hereford


HR1 3SE

For additional support, please get in touch with the organisation that gave you your card.