How do I complain?

Please refer to our complaints policy - https://www.allpay.net/about-us/policies/

We are sorry you feel the need to complain and hope that this can be resolved.

If you are unable to contact us through our phone line — 0330 135 9515, or by email - enquiries@allpay.net, then you are welcome to send us a letter regarding your concerns.

Our organisation's address is

Fortis et Fides


Whitestone Business Park


Whitestone


Hereford


HR1 3SE