Having trouble receiving your OTPs?


We're here to help! If your OTPs aren’t coming through when logging into allpayments, don’t worry – in most cases, a few simple steps can quickly get everything working again.


1.     Check your spam or junk folder

Sometimes OTP emails are filtered out of your inbox. A quick look in your spam/junk folder may be all you need.


2.     Add allpayments email addresses to your contacts

If you still can’t find the OTP, your email provider may be blocking or filtering the message before it reaches you. Adding our email addresses to your contacts helps ensure these important emails are delivered safely.

Please add:


3.     Use these guides to add contacts for your email services

We’ve included direct links to the most commonly used providers so you can add contacts quickly and easily -


4.     Using Apple Mail? One extra step

If you access Gmail or Hotmail/Live through the Apple Mail app, you’ll need to add the contacts directly through the provider’s website or app, not just in Apple Mail. This ensures the addresses are recognised correctly.