Having trouble receiving your receipts for payments?
We're here to help! If your receipts aren't coming through when you have made a payment, don't worry - in most cases, a few simple steps can quickly get everything working again.
- Check your spam or junk folder
Sometimes your receipt emails can be filtered out of your inbox. A quick look in your spam/junk folder may be all you need.
- Add allpayments email addresses to your contacts
If you still can't find the receipt email, your email provider may be blocking or filtering the message before it reaches you. Adding our email addresses to your contacts helps ensure these important emails are delivered safely.
Please add:
- Use these guides to add contacts for your email services
We've included direct links to the most commonly used email providers so you can add contacts quickly and easily.
-Outlook (Hotmail/Live) Outlook Guide
-Gmail - Gmail Contacts Guide
-iCloud (Mac) - Apple Contacts (Mac)
-iCloud (iPhone/iPad) Apple Contacts (iOS)
- Using Apple Mail? One extra step...
If you can access Gmail or Hotmail/Live through the Apple Mail app, you'll need to add the contacts directly through the provider's website or app, not just in Apple Mail. This ensures the addresses are recognised correctly.