Using Our Automated Phone Service

1. Call the number

   Dial 0330 808 0102 from your phone.

   Listen to the menu options

   You’ll hear 3 different options. Listen carefully and choose the one that matches your needs.

   Select the option you need:

   • Press 1 to activate your card
     • You’ll need your 10-digit Client ID (found on the letter that came with your card).
     • If it is your first time using the automated line, you will be asked to create a password. You'll use this password to securely access your account in the future.
   • Press 2 to report your card as lost, stolen, or damaged.
   • Press 3 for all other queries, including:
     • Getting your PIN
     • Checking your balance

     • Making a payment

       
       
2. For security purposes, you may be asked to enter:
   • Your long card number
   • Your date of birth

For support, please get in touch with the organisation that gave you your card.