How to use the IVR telephone line

How to Use the IVR Telephone Line

1. Call the number

   Dial 0330 808 0102 from your phone.

   Listen to the menu options

   You’ll hear 3 different options. Listen carefully and choose the one that matches your needs.

   Select the option you need:

   • Press 1 to activate your card
     • You’ll need your 10-digit Client ID (found on the letter that came with your card).
   • Press 2 to report your card as lost, stolen, or damaged.
   • Press 3 for all other queries, including:
     • Getting your PIN
     • Checking your balance

     • Making a payment

       
       
2. For security purposes, you may be asked to enter:
   • Your long card number
   • Your date of birth

For support, please get in touch with the organisation that gave you your card.